FAQs
Check-in is meet and greet strictly by appointment
Check-in time is from 16.00
Check-out time is by 11.00
On the day, you’ll have contacted your representative and agreed on a time to meet at the property. We meet all our guests, show them around the development and then explain how to use all the appliances in their apartment before we leave.
The Emergency Services: 999
For any non-urgent issues, please contact your VA representative or email
Fresh bed linen, towels, and a general clean/tidy up of the apartment. Your cleaning day will be stated by your VA representative on the day of arrival.
All additional guests must be announced to your VA representative prior to arrival. There may be an additional cost for any extra guests and we reserve the right to refuse any guests. Additionally, under the immigration (Hotel Records) Order 1972 we are also required to keep a record of the full name and nationality of all guests over 16 years.
Yes, Wifi is included in all our serviced apartments. We’ll ensure that you’re online before we leave you to settle in.
14 day cancellation policy
14 days’ or more notice of cancellation is required before check-in for all lengths of stay in order to avoid charges.Notice given within 14 days of check-in (or less than 14 days before arrival) will result in a charge equal to 14 nights minus the number of days’ notice given. For example, if check-in is on 8th August and notice to cancel is given on 3rd August, then 5 days’ notice has been given, so a charge of 9 nights will apply, i.e. 14-5 = 9.
- Strictly no pets
- Strictly no smoking anywhere, including the balconies
- Quiet between 23.00 and 08.00